MILVETS Systems Technology, Inc. Employment Portal.
Here you can view our current openings and apply for positions online.
Enterprise Service Desk Specialist
Kansas City, MO
Enterprise Service Desk Specialist Sr.
Kansas City, MO
22 March 2017
MANDATORY: Considering local candidates with US Citizenship. Employer will not sponsor applicants for work visas for this position.
Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
EXPERIENCE AND CREDENTIALS
Have a minimum of three (3) years of customer service experience in an IT environment.
Must be a United States Citizen to support this government contract, possess and maintain a current SECRET level security clearance with SSBI
Three years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
Certified in accordance with DoD 8570.01‐M Information Assurance Technician (IAT) Level II
SPECIAL REQUIREMENTS: All candidates are required to pass a drug screening, criminal history check, and credit check PRIOR TO BEGINNING WORK.
MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.
Equal Employment Opportunity
Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. MILVETS Systems Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.