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MILVETS Systems Technology, Inc.

Here you can view our current openings and apply for positions online.

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Our Commitment to Applicants

We know applying for and taking on a new a job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at MILVETS Systems Technology, Inc.

Unfortunately, the hiring process at many companies feels like a black hole. You apply, wait for weeks, and never hear back—and you're left wondering why you even applied in the first place. The lack of communication reinforces self-doubt. Applying for a new role takes courage, and it's hard to muster that courage when—more often than not—your only reward is silence.

Our hiring process is different at MILVETS. We want you to know that when you apply for a role, we will review your resume and application, and you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process we strive to make sure you never go more than seven days without hearing from us.

To be completely transparent, here's what happens when you apply for a position at MILVETS.

Applying:

When you apply for a role at MILVETS, the application goes into our application tracking software. Here, a hiring team of two to four people—people you will work closely with if you are hired for this role—will review your application.

Evaluation:

The application is then evaluated by our recruiting team based on evidence that demonstrates you have the relevant skills for the job. We also evaluate each applicant's writing and communication skills, along with their knowledge of MILVETS as a company. We realize that no candidate is flawless, so we look for candidates who excel in one or two skills, and then build teams around these people to supplement where teammates aren't as strong.

Job Fit Interview:

Once we have reviewed the initial batch of applicants, the top five to ten applicants will have a conversation about the role with the recruiting team. Here you'll be asked questions that dig into your relevant experience for this role, and you'll have a chance to evaluate whether or not MILVETS matches up with the values you want to have in an employer. If you don't make it to this step, you'll hear back from us letting you know we're passing over your application for this role.

Skills Interview:

After talking with the recruiting team, you'll go through a skills interview with the hiring manager. This is a practical evaluation to see if you have the relevant skills to succeed in the role. You won't be evaluated on skills that don't matter. If you don't make it to this step, you'll hear back from us letting you know we're passing over your application for this role. For some positions, we'll also evaluate relevant skills by administering a short exercise done outside of the interview.

Final Decision:

After the skills interview, we evaluate each candidate who made it to the skills interview, and the hiring team makes a decision. If multiple candidates meet our hiring bar, we'll select the best candidate and ask for references. If no candidates meet the hiring bar, we then solicit more candidates and repeat at step two.

Reference Checks:

During the reference check, we reach out to the references you provided to get a better idea of what it's like to work with you. Lastly, we promise that we will never reach out to your existing employer without your permission.

Offer:

Once references are complete, we'll make an offer to you including details about salary, benefits and other relevant compensation details. Hopefully you'll accept the offer and we can start working out a start date and onboarding plan.

At each point in this process, we promise not to go silent on you. We strive to never go more than seven days without letting you know the status of your application.

Thank you for considering a career at MILVETS, and we hope this will encourage you to take that leap of faith, and submit an application.

IT Service Desk Support Low Mid-Level. - Secret Clearance

NNSY, Portsmouth, VA

Full Time

Experienced

Job Title: IT Service Desk Support Low Mid-Level. - Secret Clearance

Job Type: Full-Time, On-site, (Pending Contract Award)

Location: NNSY, Portsmouth, VA

Clearance Required: Position requires an active DoD Secret Clearance

Experience Level: (4–7 Years)

Certifications Required: Current CompTIA Security+ certification (DoD 8570 compliant or agency equivalent).

Recommended/Preferred Certifications (optional but valued):

CompTIA A+, ITIL v4 Foundation, Microsoft 365 Fundamentals or Azure Fundamentals

Mandatory: Considering local candidates with US Citizenship only. Employer will not sponsor applicants for work visas for this position.

Overview: MILVETS is currently seeking a motivated IT Service Desk Support professional with 4–7 years of experience in advanced technical support functions. The ideal candidate will have a strong background in Tier II/III support, providing exceptional service across Windows and macOS environments, Microsoft 365 applications, and enterprise IT systems. This role requires hands-on experience in incident management, user account administration, and remote support for both on-site and remote workforces.

About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.

Key Responsibilities:

Provide Tier II/III desktop support and service desk operations, troubleshooting hardware and software issues on Windows and macOS systems.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
Utilize remote support tools such as RDP and SCCM to resolve technical issues.
Operate and manage ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.
Perform user account management within Active Directory, including provisioning, group policy administration, and access control configuration.
Apply networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
Follow cybersecurity best practices, including endpoint security, data handling, access control, and incident reporting.
Maintain compliance with role-based access control (RBAC) and organizational policies.
Deliver excellent customer service, communication, and problem-solving in high-pressure environments.
Participate in shift-based or on-call operational schedules, supporting remote and hybrid workforce needs in accordance with SLAs and ITIL practices.

Technical Expertise:

Windows and macOS troubleshooting and administration
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Remote support tools: RDP, SCCM
Ticketing and incident management systems (ServiceNow, BMC Remedy, Jira)
Active Directory administration and user provisioning
Networking fundamentals: TCP/IP, DNS, DHCP, VPN
Cybersecurity awareness and compliance best practices
ITIL service management principles

Required Qualifications:

Associate Degree in Information Technology, Computer Science, or a related field (bachelor’s degree preferred).
4–7 years of relevant Tier II/III technical support experience.
CompTIA Security+ certification (current and compliant with DoD 8570 or relevant agency policy).
Proven experience with desktop support, system access management, and incident resolution.
Strong written and verbal communication skills with effective customer service abilities.

Preferred Attributes:

CompTIA A+ certification
ITIL v4 Foundation certification
Microsoft 365 Fundamentals or Azure Fundamentals certification
Experience supporting remote or hybrid workforce environments
Demonstrated ability to operate under SLAs and high-pressure situations

MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

www.dhs.gov/E-Verify E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

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