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Enterprise Service Desk Specialist

POSITION DESCRIPTION:

JOB TITLE:

  • Enterprise Service Desk Specialist Jr.          

JOB TYPE:                           

  • Full-Time

JOB CLASSIFICATION:

  • Hourly-Nonexempt

COMPENSATION:

  • $22.05/HR

LOCATION                       

  • Norfolk, Virginia 23511

REPORTS TO:   

  •    Program Manager

MANDATORY:          

  • Considering local candidates with US Citizenship only. 
  • Employer will not sponsor applicants for work visas for this position.
  • Position requires an active DoD Secret Clearance, SSBI

_______________________________________________________

POSITION SUMMARY:

Under immediate supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.

CORE RESPONSIBILITIES:

  • Provides remote support and request fulfillment for computers, printers, mobile devices, and peripherals support.
  • Experience with Microsoft Windows OS, versions 10, 8 and 7.
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
  • Experience with Remote Desktop.
  • Experience with Hardware/Software troubleshooting.
  • Experienced in basic network troubleshooting (TCP IP). Excellent customer service / customer interaction skills.
  • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
  • Experience with IT information assurance and cyber-security.
  • Experience with Active Directory to include account creation/management and File Share permissions management.

EXPERIENCE AND CREDENTIALS:

  • Must have excellent written and verbal English communication skills.
  •  High school education or equivalent (GED).
  • Requires (1-4) years of related experience in information systems, or equivalent combination of experience and college level education.
  • Active Secret (or higher) DoD Security Clearance or Interim Clearance.
  • Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce.

_______________________________________________________

MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. 

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

www.dhs.gov/E-Verify     E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

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