View Our Website View All Jobs

Enterprise Service Desk Specialist



  • Enterprise Service Desk Specialist Jr.          

JOB TYPE:                           

  • Full-Time


  • Hourly-Nonexempt


  • $22.05/HR


  • Norfolk, Virginia 23511


  •    Program Manager


  • Considering local candidates with US Citizenship only. 
  • Employer will not sponsor applicants for work visas for this position.
  • Position requires an active DoD Secret Clearance, SSBI



Under immediate supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.


  • Provides remote support and request fulfillment for computers, printers, mobile devices, and peripherals support.
  • Experience with Microsoft Windows OS, versions 10, 8 and 7.
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
  • Experience with Remote Desktop.
  • Experience with Hardware/Software troubleshooting.
  • Experienced in basic network troubleshooting (TCP IP). Excellent customer service / customer interaction skills.
  • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
  • Experience with IT information assurance and cyber-security.
  • Experience with Active Directory to include account creation/management and File Share permissions management.


  • Must have excellent written and verbal English communication skills.
  •  High school education or equivalent (GED).
  • Requires (1-4) years of related experience in information systems, or equivalent combination of experience and college level education.
  • Active Secret (or higher) DoD Security Clearance or Interim Clearance.
  • Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce.


MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. 

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.     E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

Read More

Apply for this position

Apply with
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status