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MILVETS Systems Technology, Inc.

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Our Commitment to Applicants

We know applying for and taking on a new a job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at MILVETS Systems Technology, Inc.

Unfortunately, the hiring process at many companies feels like a black hole. You apply, wait for weeks, and never hear back—and you're left wondering why you even applied in the first place. The lack of communication reinforces self-doubt. Applying for a new role takes courage, and it's hard to muster that courage when—more often than not—your only reward is silence.

Our hiring process is different at MILVETS. We want you to know that when you apply for a role, we will review your resume and application, and you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process we strive to make sure you never go more than seven days without hearing from us.

To be completely transparent, here's what happens when you apply for a position at MILVETS.

Applying:

When you apply for a role at MILVETS, the application goes into our application tracking software. Here, a hiring team of two to four people—people you will work closely with if you are hired for this role—will review your application.

Evaluation:

The application is then evaluated by our recruiting team based on evidence that demonstrates you have the relevant skills for the job. We also evaluate each applicant's writing and communication skills, along with their knowledge of MILVETS as a company. We realize that no candidate is flawless, so we look for candidates who excel in one or two skills, and then build teams around these people to supplement where teammates aren't as strong.

Job Fit Interview:

Once we have reviewed the initial batch of applicants, the top five to ten applicants will have a conversation about the role with the recruiting team. Here you'll be asked questions that dig into your relevant experience for this role, and you'll have a chance to evaluate whether or not MILVETS matches up with the values you want to have in an employer. If you don't make it to this step, you'll hear back from us letting you know we're passing over your application for this role.

Skills Interview:

After talking with the recruiting team, you'll go through a skills interview with the hiring manager. This is a practical evaluation to see if you have the relevant skills to succeed in the role. You won't be evaluated on skills that don't matter. If you don't make it to this step, you'll hear back from us letting you know we're passing over your application for this role. For some positions, we'll also evaluate relevant skills by administering a short exercise done outside of the interview.

Final Decision:

After the skills interview, we evaluate each candidate who made it to the skills interview, and the hiring team makes a decision. If multiple candidates meet our hiring bar, we'll select the best candidate and ask for references. If no candidates meet the hiring bar, we then solicit more candidates and repeat at step two.

Reference Checks:

During the reference check, we reach out to the references you provided to get a better idea of what it's like to work with you. Lastly, we promise that we will never reach out to your existing employer without your permission.

Offer:

Once references are complete, we'll make an offer to you including details about salary, benefits and other relevant compensation details. Hopefully you'll accept the offer and we can start working out a start date and onboarding plan.

At each point in this process, we promise not to go silent on you. We strive to never go more than seven days without letting you know the status of your application.

Thank you for considering a career at MILVETS, and we hope this will encourage you to take that leap of faith, and submit an application.

IT Service Desk Support Jr. - Secret Clearance

NNSY, Portsmouth, VA

Full Time

Experienced

Job Title: IT Service Desk Support Jr. - Secret Clearance

Job Type: Full-Time, On-site, (Pending Contract Award)

Location: NNSY, Portsmouth, VA

Clearance Required: Position requires an active DoD Secret Clearance

Experience Level: Junior (2–4 Years)

Certifications Required: Current CompTIA Security+ certification (DoD 8570 compliant or agency equivalent).

Mandatory: Considering local candidates with US Citizenship only. Employer will not sponsor applicants for work visas for this position.

Overview: MILVETS is currently seeking a full-time, motivated and detail-oriented IT Service Desk Support professional to join our team in a junior-level role. The ideal candidate will have 2–4 years of experience providing technical support in desktop and service desk environments, with hands-on experience across Windows and macOS platforms, Microsoft 365 applications, and Active Directory administration. This role requires strong problem-solving skills, excellent communication, and a commitment to cybersecurity best practices. The successful candidate will support both on-site and remote users, operate within ITIL frameworks, and contribute to maintaining high standards of service delivery in a fast-paced, dynamic environment.

About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.

Key Responsibilities:

Provide Tier I–II technical support for end users, including troubleshooting hardware, software, and peripheral issues across Windows and macOS platforms.
Support Microsoft 365 applications and services such as Outlook, Teams, OneDrive, and SharePoint.
Utilize ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to log, track, resolve, and escalate incidents in accordance with SLAs.
Perform user account management within Active Directory, including provisioning, password resets, and access control configuration.
Provide remote support using tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM).
Diagnose and resolve connectivity issues related to TCP/IP, DNS, DHCP, and VPN technologies.
Ensure adherence to cybersecurity best practices, including RBAC compliance, endpoint security, and proper incident reporting.
Deliver responsive and professional customer service, maintaining clear communication with users and stakeholders.
Participate in shift-based, after-hours, or on-call support schedules as required.
Support hybrid and remote workforce environments aligned with ITIL and SLA standards.

Technical Expertise:

Desktop support and service desk operations.
Microsoft 365 suite administration and troubleshooting.
Remote support and systems management tools (RDP, SCCM).
Ticketing and ITSM platforms (ServiceNow, Remedy, Jira).
Active Directory administration and access control.
Basic networking protocols and troubleshooting (TCP/IP, DNS, DHCP, VPN).
Cybersecurity awareness and adherence to compliance policies.

Required Qualifications:

Associate Degree in Information Technology, Computer Science, or related field.
2–4 years of relevant IT support experience (Tier II); up to 4 years or more for advanced Tier III functions.
Current CompTIA Security+ certification (DoD 8570 compliant or agency equivalent).
Strong written and verbal communication skills, with an emphasis on customer service.
Ability to perform under pressure and manage multiple priorities effectively.

Preferred Attributes:

Bachelor’s degree in information technology or related discipline.
Industry certifications such as:
- CompTIA A+
- ITIL v4 Foundation
- Microsoft 365 Fundamentals or Azure Fundamentals
Hands-on experience with role-based access control (RBAC) policies.
Familiarity with ITIL processes and service management frameworks.
Proven ability to support both on-site and remote/hybrid workforces.

MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

www.dhs.gov/E-Verify E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

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